|
Career
Highlights and Innovations
 | 2011
- Selected to direct the CA
Technologies Customer Success Team in NY, which is driven to improve the
experience our customers and partners have with our solutions and
services. We do this by ensuring positive outcomes that maximize the
value our solutions provide to customers while continuously improving
the speed, efficiency and effectiveness with which we address their
underlying needs and enable them to achieve their business goals.
|
| 2010
- Joined the Global Customer
Success Enablement team, developing and refining programs and
processes that helped accelerate the adoption of our technology and
unlock the value of our solutions - improving customer satisfaction and
time to value. |
| 2008
-2009
- Selected to lead a team of sales
professionals, directing field activity and internal resources for
critical accounts in the U.S. to ensure retention and expansion of the
client base; Presented CA's Mainframe 2.0 initiative internally and to
major accounts; Chosen to help produce and participate in several sales
Best Practice training video's used globally by CA's Mainframe Business
Unit.
 | April
2009 - Received the CA Above and Beyond Award for Best Practice
Video from the CA Chief Learning Office |
|
| 2005-2007
- Selected to lead a sales
enablement Task Force and direct Mainframe Pre-Sales activity in the Northeast and
Canada. Delivered CA's Mainframe Strategy
presentation to clients and internal staff at forums in the U.S., Canada
and Europe. |
| December
2005 - Recipient of the CEO's Employee Recognition
Award
| Consistently
received
the highest ranking from clients and new hire internal training classes |
|
| 2005
- At the request of senior management to craft an introduction to the
mainframe, created
“Mainframe Elements” – a multi-media look at the
history & terminology of computing, from mainframe to PC.
|
| 2004
-
Selected to lead a Task Force of pre-sales, development and marketing
staff to defend and grow install base of Mainframe Testing and Fault
Management Solutions |
| 2002
- Founded
the “Dinosaur Club”, a CA group dedicated to mainframe
pre-sales activities and best practice sharing |
| 2001
- Developed
CA's first "Mainframe Health Check", an innovative interview
process designed to match CA Mainframe solutions to client needs. |
|
2000
- Winner
of a global competition held by the Senior Vice President and General
Manager of Worldwide Marketing for most creative PowerPoint presentation |
| 1992-1999
Consistently among the highest
ranked pre & post-sales consultant’s, supporting a national telesales
group. Promoted to Technical Director
in 1997
|
•
•
| Selected
by the CEO to be a Technology Advisor for the "CEO Workshops"
held at the New York Stock Exchange, working one-on-one to teach CEO’s,
CIO’s and other Senior Executives the use of PC's and technology
|
January
15,1997
- The New York Stock Exchange - Trained
NYSE Group EVP of Regulation, Edward A. Kwalwasser |
|
March
17, 1997
- The New York Stock Exchange - Trained
CEO of Royal Appliances/Dirt Devil, Michael J. Merriman |
|
May
22, 1997
- The New York Stock Exchange -Trained
Chief Executive of Key Food Stores, Allen Newman |
|
June
17, 1997
- The New York Stock Exchange -
Trained Chairman & Chief Executive of Florida Progress Corp., Jack
B. Critchfield |
|
October
28-31 1998
- The Phoenician, Scottsdale Arizona -
Trained CEO of Fresh Express Salads Steve Taylor, HomeBanc
of |
|
Atlanta
President & CEO Patrick S. Flood; & several others. |
Click pictures to enlarge
January
1997 - Greeting
the Chairman of the New York Stock Exchange Dick Grasso
June
1997 - I met and worked with J.W.
"Doc" Buyers, the Chairman and CEO of Mauna Loa Macadamia Nut
company in Hawaii. A delightful man to speak with, he was just
getting started learning PC's. During our conversation, I mentioned
that I was a huge fan of (the original) Hawaii Five-O TV show with Jack
Lord. As it turns out, he was a close friend of his, so I asked him if
he wouldn't mind forwarding a letter from me to him. I had heard that
he was ill with Alzheimer's disease, so I wanted to write him how much I
enjoyed his show when I was a boy. Doc was most kind to forward my
note to Jack Lord, who received it just 6 months before he died.
|
Events
Click pictures to enlarge
August 22,
2008 - with Oil Can Boyd @
Boston's Fenway Park's EMC Club
August
2005 - with Carlton Fisk at
IBM's SHARE Conference, Boston
May 2002
- My 10 Year Anniversary award with Computer Associates.
October
1998 -
with
Johnny Bench @ The Phoenician CEO Retreat, Scottsdale AZ
August
1996 -
with General Colin Powell at CA World, New Orleans
Early
Experience
(Computer Associates
acquires On-Line Software International - September, 1991)
March
1991  Sales
support
representative, On-Line Software International
January
1990
Executive Information
Systems development for Pan American World Airways
December
1987
Flight
Operation Systems development for Pan American World Airways
June
1986
COBOL
application development,
North Atlantic Life Insurance
1983-1986
Computer
operations lead,
Publisher's Clearing House & King Kullen Grocery Company
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